This website, online store and e-commerce platform is owned and operated by Mei & Co. All materials used on this website including logos, photos, text and other graphics contained is owned by Mei & Co. (us) and may not be downloaded, or used for any means unless permission is given by us.
By using this site, you agree to these terms and conditions, which apply to all products and services available on this website, as well as those that may be offered in the future.
When using this site, you agree to abide by the laws in Australia or any country you may be accessing it from. The services offered are not available to children (persons under 13 years of age) or to any user whose use has been suspended or revoked by the company. If you are under 13 years of age, you can use the services only under the supervision of a parent or guardian.
The purpose of this site is to provide the customer (you) with information about us, our products, stores and activities. This website is also an online store where you can make purchase through through our secure shopping cart.
Mei & Co. will present information and content on this website including, but not limited to, articles, opinions, statistics, product information, photographs, graphics, videos and audio files, as well as user generated content (collectively content). This content is general and provided for information purposes only. The content should not be regarded as advice, including legal or medical advice. And while full care is taken in the preparation of the website’s content, Mei & Co. cannot guarantee accuracy, currency or completeness of the content on this website. The information on this website should not be used without verifying it with appropriate sources or obtaining professional advice.
All content on this website is owned by Mei & Co. and is protected by Australian and international copyright laws. You may share the content and product information with others online for personal and non-commercial uses only. Please attribute any republication or redistribution of the content, including on another website to Mei & Co.
By providing information or posting content on the website, you grant us an unrestricted and royalty-free right and licence to use for any purpose in relation to any product.
When placing an order or requesting information from us, you will be asked to register with us. We offer one customer account per person. Please provide true and current information about yourself and update accordingly. This will ensure that we are able to fulfil your request.
You are responsible for maintaining the confidentiality of your username and password. You agree to notify us straight away of any unauthorised use of your user name and password.
Any comments or feedback that you provide to us by any means will remain our property and may be used by us (with identifiers removed).
products & availability
All our products are made from natural ingredients. Please check the ingredient lists to assure you are not allergic to any of the ingredients. We recommend you try the product on a small patch of skin if you are unsure.
We keep our website current with regard to product names, descriptions and photos of products available. from time to time products listed in stock may not be available, if this occurs we will notify you by telephone or email to seek your instructions for a suitable replacement. If you prefer we will refund any charges incurred for that product immediately.
Since our products are handcarfted, slight variances in colour or appearance may occur, this variance will not effect the quality, usability or the way the product performs.
We try our best to keep stock level up to ensure we can provide our products within promised timeframe. If in rare occasion our products are out of stock, we will notfy you via email or phone of the delay, offere an alternative or organise a refund.
Prices shown are inclusive of 10% GST.
Privacy & Safety
1. We respect your privacy
1.1. Mei & Co. respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. . "Personal information" is information we hold which is identifiable as being about you.
2. Collection of personal information
2.1. Mei & Co. will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect an other information you provide while interacting with us.
3. How we collect your personal information
4. Use of your personal information
4.1. Mei & Co. may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
4.2. Mei & Co. may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Mei & Co., , its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
6. Security of your personal information
6.1. Mei & Co. is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at .
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacY Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to
U5 140 Falcon Street, Crows Nest, New South Wales, 2065. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
10.1 When you visit our Website
When you come to our website () we may collect certain information such as browser type, operating system, website vsited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
0.3 Third Party Sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Mei & Co. is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
We accept Credit / Debit Cards payments or PAYPAL
Orders must be paid in full upon check out before order dispatch.